Terms and Conditions
Thank you for visiting the Amelie Beauty German Shopping website (hereinafter referred to as “this Website,” “we,” “us,” or “our”). Your access and use of this Website and related services (collectively, the “Services”) are subject to the following terms and conditions as well as other rules and policies listed on the Website, including the Privacy Policy (collectively, the “Terms and Conditions”). We collect, use, and store any personal data you provide in accordance with our Privacy Policy. Your use of our Website is subject to our Privacy Policy, which forms part of these Terms and Conditions. By using our Services (including but not limited to browsing the Website or placing an order), you agree to all Terms and Conditions and explicitly consent to our processing of any personal data you provide. We reserve the right to cancel or modify any aspect of the Services without prior notice. We are not liable for any inability to access this Website at any time or for any duration for any reason.
Please review our Privacy Policy, which includes details on how to view, amend, or inquire about the personal data we store and how to raise questions or complaints.
We collaborate with third parties to operate and manage this Website and its servers and to process all financial transactions. These are trusted partners, and the list of partners may change over time. “We” may include these partners or any affiliated companies. This agreement does not establish any relationship (partnership, cooperation, employment, or otherwise) between you and us, nor does it grant you the right to act as our representative. We reserve the right to revise any part of the Website or these Terms and Conditions at any time. Please visit this page periodically to check for updates or amendments to any part of the Terms and Conditions (including the rules, policies, and Privacy Policy mentioned above). Your continued use of the Website after changes to the Terms and Conditions signifies your acceptance of the amendments. We reserve the right to modify, suspend, or terminate this Website, any portion of the Website, or any functionality thereof, as well as to impose, modify, or waive any fees associated with the use of the Website, with or without notice. We shall not be liable to you or any third party for any such actions.
If you have any comments about the Website or these Terms and Conditions, please contact us.
Intellectual Property
All materials on this Website (including any text, audio recordings, music, videos, graphics, photographs, or images and the intellectual property related to such materials, collectively referred to as the “Content”) are owned, controlled, or licensed by us. The Content is protected by intellectual property and copyright laws and international treaties. This Website is for your personal and non-commercial use only. Any downloading or copying of Content will not transfer any rights, title, or interest related to such Content.Use of any Website Content for non-personal and/or commercial purposes is only permitted with explicit authorization from us and/or the relevant third-party licensors. Without prior consent or authorization, you may not distribute, reproduce, publish, sell, or license any Content contained on this Website. Unauthorized actions may result in civil or criminal liability. The trademarks, trade names, service marks, registered trademarks, and logos displayed on this Website (collectively referred to as the “Marks”) are registered or unregistered Marks owned by us, our affiliates, or third parties. Nothing on this Website should be interpreted as granting permission to use the Marks or as an implicit, estoppel-based, or other authorization to use the Marks.
Third-Party Links
This Website may contain links to other websites or resources not operated or created by us. We have no control over these websites and resources and are not responsible for their content or accuracy. You bear all risks associated with using external websites or resources and are subject to the terms and conditions of such sites.
Third-Party Links
This Website may contain links to other websites or resources not operated or created by us. We have no control over these websites and resources and accept no responsibility for them. We shall not be liable for any actual or alleged losses or damages arising from or related to your use of such websites or resources. We also disclaim responsibility for the content or accuracy of any web pages outside of this Website, including but not limited to website advertisements. You assume all risks associated with the use of external websites or resources and must comply with the terms and conditions applicable to those websites.
Product Descriptions
We make every effort to ensure the accuracy and completeness of the information on this Website, including but not limited to “Content,” product descriptions, pricing, stock availability, product colors, and product appearance (collectively referred to as “Descriptions”). However, we make no guarantees regarding the accuracy, completeness, timeliness, or error-free nature of the Descriptions. We reserve the right to correct any errors or omissions in the Descriptions without prior notice. Furthermore, we do not guarantee that the product colors displayed on your device are accurate, complete, timely, or error-free. The product colors and appearances shown on this Website are for reference only and are not contractually binding.
This Website may contain links to other websites or resources not operated or created by us. We have no control over these websites and resources and accept no responsibility for them. We shall not be liable for any actual or alleged losses or damages arising from or related to your use of such websites or resources. We also disclaim responsibility for the content or accuracy of any web pages outside of this Website, including but not limited to website advertisements. You assume all risks associated with the use of external websites or resources and must comply with the terms and conditions applicable to those websites.
Product Descriptions
We make every effort to ensure the accuracy and completeness of the information on this Website, including but not limited to “Content,” product descriptions, pricing, stock availability, product colors, and product appearance (collectively referred to as “Descriptions”). However, we make no guarantees regarding the accuracy, completeness, timeliness, or error-free nature of the Descriptions. We reserve the right to correct any errors or omissions in the Descriptions without prior notice. Furthermore, we do not guarantee that the product colors displayed on your device are accurate, complete, timely, or error-free. The product colors and appearances shown on this Website are for reference only and are not contractually binding.
Product images, labels, and descriptions are for reference only.
The product images displayed on this website (including color, packaging, and appearance) are for reference only. Due to differences in lighting, display devices, or production batches, they may vary from the actual product.
Some images have been retouched to highlight product features, and actual results may vary by individual.
Proxy-purchased products are sourced from different countries (e.g., Germany, France, Japan, etc.), and their packaging labels, instructions, and ingredient lists are labeled in the local language (e.g., German, French, Japanese, etc.) in accordance with local regulations. Chinese or English translations may not be provided.
Products from different origins may vary in packaging design, ingredient labeling, or product specifications, which is normal and does not affect the authenticity of the product.
The product descriptions provided on this site (including ingredients, efficacy, origin, etc.) are for reference only. We do not guarantee their accuracy, completeness, or timeliness. Customers should verify the latest information themselves.
Proxy-purchased products may undergo changes in packaging, specifications, or prices due to supplier adjustments without prior notice. The final product will be as per the actual purchase.
Customers should confirm product suitability (e.g., skin type, allergies, health conditions, etc.) before purchasing. Please refer to the original label or consult a professional before use. Our company is not responsible for any issues arising from improper personal use.
Use of Services
When using our Services, you must comply with these Terms and Conditions and all applicable laws, rules, regulations, and generally accepted practices or guidelines in the relevant jurisdiction, including but not limited to laws regarding the import or export of personal data from the Hong Kong Special Administrative Region.
By using our Services, you agree that you will not:
Use any device, software, program, code, algorithm, or method to access, copy, or monitor any Content or part of this Website, or to replicate or circumvent the navigation structure or presentation of this Website.
Use any method not intentionally made available by us to obtain or attempt to obtain any Content.
Resell the use of or access to this Website to third parties.
Use any unlawful method to gain or attempt to gain unauthorized access to this Website, any part thereof, or any systems or networks related to this Website or our third-party partners’ servers, systems, or networks.
Probe or test the vulnerability of this Website or any systems or networks associated with this Website.
Breach or attempt to breach any security or authentication measures of this Website.
Investigate or attempt to investigate any user information or customer data of this Website for the purpose of identifying personal data or linking personal and non-personal data.
Cause unreasonable load or disruption to the platform or systems of this Website.
Use any device or method to interfere with or attempt to interfere with the normal functioning of this Website.
Manipulate identifiers to disguise the origin of messages or instructions sent through this Website.
Establish or maintain any unauthorized links to this Website without written consent.
Impersonate another person or claim to represent another person without authorization.
Website Security
To ensure the security of your online shopping experience, we employ SSL (Secure Sockets Layer) technology. This technology encrypts the data you transmit over the internet. When SSL is enabled, you will see a padlock icon in the top bar of your browser. Clicking on this icon will provide more information about the SSL digital certificate registration. You will also notice that the domain address in your browser’s address bar begins with “https:” rather than “http:”. This indicates that you are operating in a secure mode.
Pricing
Prices on this Website are displayed in Hong Kong Dollars (HKD) and are converted based on the real-time local exchange rates. The delivery destination is determined by the location indicated on the top left corner of the Website or the location specified by the customer when placing the order.
Product prices are set quarterly based on the prevailing exchange rates at the time. These prices may be subject to changes before we confirm your order due to fluctuations in exchange rates. During sales periods, product prices may also be affected at any time. The price displayed on the Website at the time your order is accepted will be considered the final price unless there is a manifest error.
Although we strive to ensure the accuracy of all prices displayed on the Website, we do not guarantee that all prices are error-free. We reserve the right to correct any pricing errors. If we discover a pricing error in a customer’s order, we will notify the customer as soon as possible, allowing them to either reconfirm or cancel the order. If we are unable to contact the customer, we will treat the order as canceled.
If a customer’s credit/debit card is not denominated in HKD, the issuing bank will calculate the transaction based on the applicable exchange rate on the day of the transaction, and the final amount will be charged in the currency of the credit/debit card.
Taxes and duties applicable to a customer’s order depend on the delivery destination:
Hong Kong orders: No taxes or duties are required.
Other destinations: Customers are responsible for paying all import taxes and duties levied by the destination country. These payments are necessary to release the ordered products from customs upon arrival.
Order Eligibility
To place an order with us, you must meet the following eligibility criteria:
Be at least 18 years old.
Hold a valid credit/debit card issued by a reputable bank and accepted by us for payment.
Provide accurate and valid personal and payment details (e.g., email address, full name, phone number, billing details, and any other required information as specified on the Website).
By placing an order with us, you authorize us to charge your credit/debit card for the total purchase amount. You also expressly authorize us to use your provided personal information to conduct appropriate anti-fraud checks (e.g., credit checks) and, if necessary, share your information with or obtain information from third parties such as credit reference agencies or fraud prevention agencies. Please refer to our Privacy Policy for further details on how we use your information.
All orders are subject to stock availability and price confirmation. Items in your shopping cart are not reserved and may be purchased by other customers. Orders are strictly for personal use and cannot be placed for resale or commercial profit purposes.
Order Acceptance
After you enter your personal and payment details and place an order, we will send you an email confirming receipt of your order request. This email is merely an acknowledgment of your request and does not constitute acceptance of your order.
When we send you an email confirming that your order has been dispatched and payment has been accepted, your order will be considered accepted, and a contract will be formed between you and us. The sales contract will only include the items listed in the dispatch confirmation email. All sales contracts are entered into in the Hong Kong Special Administrative Region (HKSAR) and written in English. Neither our third-party payment system nor designated delivery partners are authorized to accept any orders on our behalf.
Pricing Errors and Cancellations
While we make every effort to ensure the accuracy of the information on the Website, errors in product pricing may occasionally occur. If a pricing error is found in a customer’s order, we will notify the customer as soon as possible. If an item is advertised at an incorrect price, we are under no obligation to accept or fulfill the order and reserve the right to cancel the order (regardless of whether it has been accepted or is in transit).
If a customer’s order includes an item that is incorrectly priced for any reason, we will contact the customer via email or telephone to notify them that the order has not been accepted and/or that certain items have been canceled. If payment has already been made for the affected items, we will issue a full refund as soon as possible. If the incorrectly priced items are recovered during transit, we will process a refund upon receipt of the returned items.
Right to Decline Orders
We reserve the right, at our sole discretion, to refuse any order for any reason, including (but not limited to) the following:
The ordered products are out of stock, or the products are withdrawn because they fail to meet our quality standards or due to shipping restrictions.
Errors in pricing or product descriptions.
Failure to obtain payment authorization.
Non-compliance with the eligibility criteria specified in our Terms and Conditions.
If there are any issues with a customer’s order, our customer service team will contact the customer as soon as possible.
To ensure the security of your online shopping experience, we employ SSL (Secure Sockets Layer) technology. This technology encrypts the data you transmit over the internet. When SSL is enabled, you will see a padlock icon in the top bar of your browser. Clicking on this icon will provide more information about the SSL digital certificate registration. You will also notice that the domain address in your browser’s address bar begins with “https:” rather than “http:”. This indicates that you are operating in a secure mode.
Pricing
Prices on this Website are displayed in Hong Kong Dollars (HKD) and are converted based on the real-time local exchange rates. The delivery destination is determined by the location indicated on the top left corner of the Website or the location specified by the customer when placing the order.
Product prices are set quarterly based on the prevailing exchange rates at the time. These prices may be subject to changes before we confirm your order due to fluctuations in exchange rates. During sales periods, product prices may also be affected at any time. The price displayed on the Website at the time your order is accepted will be considered the final price unless there is a manifest error.
Although we strive to ensure the accuracy of all prices displayed on the Website, we do not guarantee that all prices are error-free. We reserve the right to correct any pricing errors. If we discover a pricing error in a customer’s order, we will notify the customer as soon as possible, allowing them to either reconfirm or cancel the order. If we are unable to contact the customer, we will treat the order as canceled.
If a customer’s credit/debit card is not denominated in HKD, the issuing bank will calculate the transaction based on the applicable exchange rate on the day of the transaction, and the final amount will be charged in the currency of the credit/debit card.
Taxes and duties applicable to a customer’s order depend on the delivery destination:
Hong Kong orders: No taxes or duties are required.
Other destinations: Customers are responsible for paying all import taxes and duties levied by the destination country. These payments are necessary to release the ordered products from customs upon arrival.
Order Eligibility
To place an order with us, you must meet the following eligibility criteria:
Be at least 18 years old.
Hold a valid credit/debit card issued by a reputable bank and accepted by us for payment.
Provide accurate and valid personal and payment details (e.g., email address, full name, phone number, billing details, and any other required information as specified on the Website).
By placing an order with us, you authorize us to charge your credit/debit card for the total purchase amount. You also expressly authorize us to use your provided personal information to conduct appropriate anti-fraud checks (e.g., credit checks) and, if necessary, share your information with or obtain information from third parties such as credit reference agencies or fraud prevention agencies. Please refer to our Privacy Policy for further details on how we use your information.
All orders are subject to stock availability and price confirmation. Items in your shopping cart are not reserved and may be purchased by other customers. Orders are strictly for personal use and cannot be placed for resale or commercial profit purposes.
Order Acceptance
After you enter your personal and payment details and place an order, we will send you an email confirming receipt of your order request. This email is merely an acknowledgment of your request and does not constitute acceptance of your order.
When we send you an email confirming that your order has been dispatched and payment has been accepted, your order will be considered accepted, and a contract will be formed between you and us. The sales contract will only include the items listed in the dispatch confirmation email. All sales contracts are entered into in the Hong Kong Special Administrative Region (HKSAR) and written in English. Neither our third-party payment system nor designated delivery partners are authorized to accept any orders on our behalf.
Pricing Errors and Cancellations
While we make every effort to ensure the accuracy of the information on the Website, errors in product pricing may occasionally occur. If a pricing error is found in a customer’s order, we will notify the customer as soon as possible. If an item is advertised at an incorrect price, we are under no obligation to accept or fulfill the order and reserve the right to cancel the order (regardless of whether it has been accepted or is in transit).
If a customer’s order includes an item that is incorrectly priced for any reason, we will contact the customer via email or telephone to notify them that the order has not been accepted and/or that certain items have been canceled. If payment has already been made for the affected items, we will issue a full refund as soon as possible. If the incorrectly priced items are recovered during transit, we will process a refund upon receipt of the returned items.
Right to Decline Orders
We reserve the right, at our sole discretion, to refuse any order for any reason, including (but not limited to) the following:
The ordered products are out of stock, or the products are withdrawn because they fail to meet our quality standards or due to shipping restrictions.
Errors in pricing or product descriptions.
Failure to obtain payment authorization.
Non-compliance with the eligibility criteria specified in our Terms and Conditions.
If there are any issues with a customer’s order, our customer service team will contact the customer as soon as possible.
Payment
We accept the following payment methods, with Hong Kong Dollars (HKD) as the default settlement currency for the Hong Kong site:
Credit Cards: Amex, JCB, MasterCard, UnionPay, VISA
Third-Party Payment Platforms: PayMe, Apple Pay, Google Pay, WeChat Pay, Alipay
Bank Transfer
By placing an order using one of the above payment methods, you confirm that the payment method you are using is owned by you or that you have been authorized by the owner of the payment method to use it. You are responsible for ensuring the accuracy and completeness of the information you provide. If your credit/debit card issuer declines authorization for payment, we are not liable for any delays in delivery or failure to deliver.
Payment will only be deducted and finalized from your account after your order has been accepted and dispatched. Our payment process complies with strict international security standards set by the payment card industry, ensuring you can shop securely and with peace of mind. If you have created an account on this Website and choose to save your payment details with us, your information will be fully encrypted and used solely for processing your transactions, stored securely within our system. Except in cases of negligence on our part, we will not be held liable for any losses you may incur if a third party gains unauthorized access to your information while you are using our Services.
Account
When using certain Services, you may be required to create an account and provide personal details such as your name and delivery address. For details on how we protect your personal information, please refer to our Privacy Policy (see Section 1).
You are responsible for all transactions conducted under your password and must take all necessary steps to protect your account information and password by keeping them confidential and secure. If you suspect the following, please contact us immediately:
An unauthorized party has gained knowledge of your password.
Your password has been used or may be used without authorization.
You must not use another person's account or password without their explicit consent. We will not be liable for any losses or damages arising from your failure to comply with these responsibilities.
If we detect any potential security breaches or misuse of the Website, we reserve the right to require you to change your password or suspend your account.
Express Checkout
By offering this option, we securely store your credit card details, enabling you to shop faster and more conveniently on our Website. The Website will never display your full card details but only the last four digits for your reference. You can uncheck the "Remember my payment details" box on the payment page to remove your card information.
Please note that if you change or add a new address, you will need to re-enter your card details. If someone guesses your password and attempts to place an order using your account, they will only be able to ship products to your saved address and no other address. This is an effective measure to protect your personal information.
Refunds and Returns
Please refer to our Return Policy.
Shipping and Delivery
Please refer to our Delivery Policy.
Governing Law and Jurisdiction
These Terms and Conditions, along with all our policies and procedures, are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR). Any disputes or claims arising from or related to these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of the HKSAR.
You are responsible for identifying and complying with all laws, rules, and regulations applicable to your use of the Services.
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.
Failure by us to enforce strict compliance with any provision of these Terms and Conditions does not constitute a waiver of such provision. Our rights and remedies under these Terms and Conditions are cumulative, and the exercise of any one right or remedy does not preclude the exercise of others.
We accept the following payment methods, with Hong Kong Dollars (HKD) as the default settlement currency for the Hong Kong site:
Credit Cards: Amex, JCB, MasterCard, UnionPay, VISA
Third-Party Payment Platforms: PayMe, Apple Pay, Google Pay, WeChat Pay, Alipay
Bank Transfer
By placing an order using one of the above payment methods, you confirm that the payment method you are using is owned by you or that you have been authorized by the owner of the payment method to use it. You are responsible for ensuring the accuracy and completeness of the information you provide. If your credit/debit card issuer declines authorization for payment, we are not liable for any delays in delivery or failure to deliver.
Payment will only be deducted and finalized from your account after your order has been accepted and dispatched. Our payment process complies with strict international security standards set by the payment card industry, ensuring you can shop securely and with peace of mind. If you have created an account on this Website and choose to save your payment details with us, your information will be fully encrypted and used solely for processing your transactions, stored securely within our system. Except in cases of negligence on our part, we will not be held liable for any losses you may incur if a third party gains unauthorized access to your information while you are using our Services.
Account
When using certain Services, you may be required to create an account and provide personal details such as your name and delivery address. For details on how we protect your personal information, please refer to our Privacy Policy (see Section 1).
You are responsible for all transactions conducted under your password and must take all necessary steps to protect your account information and password by keeping them confidential and secure. If you suspect the following, please contact us immediately:
An unauthorized party has gained knowledge of your password.
Your password has been used or may be used without authorization.
You must not use another person's account or password without their explicit consent. We will not be liable for any losses or damages arising from your failure to comply with these responsibilities.
If we detect any potential security breaches or misuse of the Website, we reserve the right to require you to change your password or suspend your account.
Express Checkout
By offering this option, we securely store your credit card details, enabling you to shop faster and more conveniently on our Website. The Website will never display your full card details but only the last four digits for your reference. You can uncheck the "Remember my payment details" box on the payment page to remove your card information.
Please note that if you change or add a new address, you will need to re-enter your card details. If someone guesses your password and attempts to place an order using your account, they will only be able to ship products to your saved address and no other address. This is an effective measure to protect your personal information.
Refunds and Returns
Please refer to our Return Policy.
Shipping and Delivery
Please refer to our Delivery Policy.
Governing Law and Jurisdiction
These Terms and Conditions, along with all our policies and procedures, are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR). Any disputes or claims arising from or related to these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of the HKSAR.
You are responsible for identifying and complying with all laws, rules, and regulations applicable to your use of the Services.
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.
Failure by us to enforce strict compliance with any provision of these Terms and Conditions does not constitute a waiver of such provision. Our rights and remedies under these Terms and Conditions are cumulative, and the exercise of any one right or remedy does not preclude the exercise of others.
